FAQ #1. Presentation will not load, freezes, blank screens.

Answer: This error occurs if there is a communication timeout between your computer and our server.  You will need to delete your temporary internet files.  After, you will be required to restart your computer.

FAQ #2. Difficulty with AOL, MSN, Netscape, and Opera

Answer: The software is not 100% compatible with these browsers since they do not save all the user session information.
For Windows users: use Internet Explorer located in your Start > All Programs > Internet Explorer icon.
For other users: please download and install Mozilla Firefox.

FAQ #3: I’ve received my Student ID Code.  Where do I use it?

Answer: The Student ID code unlocks your e-Learning seminars. Type in the access code into the “Student Log-In” box located in the Student Center.

Once your enrollment application has been automatically processed by our Office of Admissions, you will receive a second Welcome e-mail reminding your that your five (5) digit Student ID number, that begins with the number 0 (zero). is located on your tuition receipt. 

Please print a copy of your tuition receipt to ensure that you have reference to your Student ID .  Your Student ID code that will allow you to access your classes.

FAQ #4:  Break Time, how do I tke breaks?

Answer: The e-Learning seminars are divided into individual slides.  At the end of each slide, when the NEXT SLIDE button appears, you may take a break for as long as you wish by not pressing the NEXT SLIDE button until you are ready to continue. 

If  you wisn to continue on another compute, we recommend that you close out your current browser and log back in on the other browser to continue your class .

FAQ #5: How Long Do I Have to Complete the Course?

Answer: You have 30 days from the time you enroll to complete the course.  You can signup and take it all in one evening or spread it over the entire month, if you want. 

Should you not complete the course(s) in the allotted time, your Student ID will automatically expire. 
Contact us and we'll reinstate your Student ID for an additional 30 days. 
There is a $25 administrative fee for Student ID reinstatement. 

We want to see you pass the course and we will work with you!

FAQ #6: Is there a Time Limit on the Course?

Answer: The Virginia DPOR does require that the Code Update classes be 1 hour in length for Fuel Gas and 3 hours in length for Plumbing, Electrical, and Mechanical.  Therefore, you must spend a minimum of 50 minutes reviewing the course material for each hour the course is scheduled, not including breaks. 

This time requirement must be met prior to being issued your course completion certificate.

FAQ #7: Do I need to purchase any materials for the course?

Answer: No, it is not required for you to purchase the code books, but it is recommended that you have the code books available to you for the course.

For your convenience we have provided links directly to the publishers of the code books where you may purchase copies if you wish.

Links to course workbooks are provided to you when you log into your classes in the Student Center.  These workbooks can be printed for your reference while you are taking your classes.

FAQ #8: I have to take three different courses.  Do I need to take them all at once, or can I take them one at a time?

Answer: You can take each class at your leisure, spanning multiple weeks if you wish. 
The Virginia DPOR will log the results of your completion and, when time comes for you to renew, they will be waiting for you.

FAQ #9 How do I finish the course?

Answer:  Once you have completed the final slide of your class, you will be presented with an exam.

Complete your exam and press the Grade My Exam button.  Your exam will be automatically graded on-line and, after you Submit your Results,  a Certificate of Completion is provided to you on-line.  Print out the certificate, it means that you have successfully passed the course.  After that, your work is done!  We report to Virginia's DPOR every Monday morning as well as the first day of every month.

Please allow 7-10 days for the report to make it all the way through our system as well as Virginia’s DPOR's process.  Waiting until the last minute may not allow enough time to process and you may have to show proof of course completion to DPOR to prevent a lapse in licensure.

If you need any additional information or assistance, please feel free to Contact Us by clicking here.